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Reliable and Secure
The real "value" in Web hosting is in the reliability and performance of your Web hosting company. Our use of Intel Xeon processors and Hot Swappable RAID Hard Drives coupled with ample storage space and data transfer will more than meet your needs. For additional information, explore our facility.
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Coverage This Web Site Availability Service Level Agreement applies to Cenicola-Helvin Enterprises branded hosting accounts in good financial standing ("Service")
Service Level Cenicola-Helvin Enterprises strives to have the content of your Web site available for http access by third parties 99.5% of the time ("Web site Availability").
Credits In the event that there is no Web site availability, Cenicola-Helvin Enterprises will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month, minus any fees for disk space, bandwidth or other extra or overage charges:
In order for you to receive a credit on your account, you must request such credit within ten (10) business days of experiencing no Web Site Availability. You must request credit by sending filling out the contact form located on the contact page. The body of this message must contain your domain name, user name, the dates and times of the unavailability of your Web site and such other customer identification requested by Cenicola-Helvin Enterprises. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability. Restrictions Credits shall not be provided to you in the event that you have no Web site Availability resulting from (i) scheduled maintenance provided prior email notification is sent to the contact email address on file for your account, (ii) your behavior or the performance or failure of your equipment, facilities or applications (including coding), or (iii) circumstances beyond Cenicola-Helvin Enterprises' reasonable control, including, but not limited to, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web site. |
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